Shipping & Return Policy

Last updated: 18 April 2025

Welcome to Boogabo.com – Monsters for Mini Humans!
We’re committed to protecting your product like a mama monster guards her baby beasties. This Shipping & return policy explains how we collect and send your products when you make a purchase from our website.

This policy applies to all visitors worldwide, including users in the European Union (under GDPR) and the United States (under CCPA and other state laws).

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs. 

Order Processing (fulfillment)

All orders are produced and packed within 2–5 business days after placement.

Shipping Times (after fulfillment)

• United States

  • Standard: 3–4 business days

  • Express: 1–3 business days

• Canada

  • Standard: 3–10 business days

  • Express: 1–3 business days

  • DDP (Delivered Duty-Paid): 3–5 business days

• Europe (EU)

  • Standard: 4–8 business days

  • Express: 1–3 business days

• United Kingdom

  • Standard: 4–6 business days

  • Express: 1–3 business days

  • DDP: 3–7 business days

• EFTA States
  (Iceland, Liechtenstein, Norway, Switzerland)

  • Standard: 5–9 business days

  • Express: 1–3 business days

• Australia & New Zealand

  • Australia Standard: 3–12 business days

  • New Zealand Standard: 4–11 business days

  • Express (both): 1–3 business days

• Japan

  • Standard: 3–10 business days

  • Express: 1–3 business days

• Brazil

  • Standard: 3–18 business days

  • Express: 1–3 business days

• Worldwide (all other supported countries)

  • Standard: 7–18 business days

  • Express: 1–3 business days

Note:

• “Express” service availability may vary by region.

• DDP (Delivered Duty-Paid) ensures duties and taxes are prepaid—available for Canada and the UK.

• All timeframes are estimates and exclude weekends and public holidays.

• For the latest updates, please refer to our “Shipping” section at checkout.

Shipping Rates

Flat shipping rates for t-shirts (first item / each additional item) by region:

• United States: $4.75 / +$2.20

• Europe (EU): €4.79 / +€1.45

• United Kingdom: £4.59 / +£1.50

• EFTA States (Iceland, Liechtenstein, Norway, Switzerland): $9.99 / +$1.10

• Canada: $8.29 / +$1.95

• Australia & New Zealand: $7.19 / +$1.30

• Japan: ¥4.39 / +¥1.50

• Brazil: R$4.49 / +R$2.50

• Worldwide (all other supported countries): $11.99 / +$6.00

Note: These are standard flat rates applied per order regardless of fulfillment center. Additional product categories (mugs, bags, etc.) have their own rate tables. For express or live rates, see the shipping section at checkout.